What forms of payment do you accept?
Visa, MasterCard, American Express and Discover.
How secure is this store?
All payments are processed via Stripe one of the most trusted payment gateways in the world. Stripe uses the highest level of encryption and data security to ensure your details are protected.
Do I need a Stripe account to purchase from this store?
No. You are not required to have a Stripe account to purchase from this store. All you need is a valid credit card or debit card.
Do you charge sales tax?
California state residents will be charged sales tax during checkout.
Do you offer wholesale pricing?
Yes. Please complete form to request wholesale information. We look forward to learn more about your shop in order to provide the best product offering for your customers.
What is your exchange/return policy?
Customer satisfaction is of the utmost importance to us. If for any reason you are not satisfied with your purchase, please notify us within 10 days of receiving your order to schedule an exchange/return. Once the exchange/return is authorized, unused items in their original condition and packaging can be returned to the address provided. If an item is defective, it will be exchanged for a new one at no additional charge. Exchanges and returns are not guaranteed and are subject to our review of the return item. Exchange/return shipping costs are the responsibility of the buyer. Please insure your exchange/return package for the price of the item, as we are not responsible for lost packages.
Do you do custom orders?
Yes. Custom orders are available upon request. Please contact us with your design needs and we will provide a quote within 5 business days.
Can I return custom or sale items?
We don't offer returns or exchanges on custom and sale items.
Where do you ship your products?
We ship to the United Sates and Puerto Rico.
Are orders available for immediate shipping?
Most jewelry pieces are made to order. Production time varies from 2-5 business days, though we strive to ship orders as quickly as possible. Shipping timeframe for custom orders varies and will be provided with the design quote.
How long will delivery of my order take?
Orders are shipped via USPS Priority Mail with a USPS tracking number and are typically delivered within 2-5 business days, excluding weekends and holidays. The shipping rate starts at $7.15. If you prefer a faster delivery, we also offer USPS Mail Express (1-2 business days, excluding weekend and holidays). Contact us prior to placing your order if you prefer to use USPS Express Mail. To view shipping costs, add your desired product to your cart and proceed to check out page.
If you have further questions, please send us a message through our contact form.